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🚩 Urgent

Anyone on a chat can flag it with 🚩 at the top of the chat. An urgent chat:
  • stays at the top of everyone’s list,
  • has its own Urgent filter,
  • sends an alert to the chat’s owner and to admins.
Closing the chat clears the flag. With AI help on, an admin can also let the AI flag urgent chats by itself. If someone clears a flag the AI set, the AI leaves that chat alone for a day.

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No reply 1h

No reply 1h marks chats where the customer has waited more than an hour for an answer.

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Follow up

When someone on your team promises something like “will check and update” and the chat then goes quiet for 4 hours, the chat is marked Follow up. Find them all with the Follow up filter. Closing the chat clears it. Reports show how many promises were kept and how many were missed.

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Notifications

Turn on notifications on each device to hear about new messages in your chats, tags, urgent chats, and (for admins) a WhatsApp number dropping off.