1
Type your Business ID
It’s in the welcome message you received from oneCommerce. Tap Continue. Your device remembers it next time.
2
Type your username and password
Admins get theirs from oneCommerce. Team members get theirs from an admin.
3
Two-step code (if you turned it on)
Type the 6-digit code from your authenticator app. About two-step login
Common questions
I forgot my password
I forgot my password
Ask an admin of your business. In Team and passwords they tap New password next to your name and send you the new one.If you are the only admin, contact us. We’ll check it’s really you first.
I lost the phone with my authenticator app
I lost the phone with my authenticator app
Type one of your saved backup codes instead of the 6-digit code. Or ask another admin to switch two-step login off for you.
I'm seeing someone else's business
I'm seeing someone else's business
Tap Switch business under the login button and type the right Business ID.
My business has its own address
My business has its own address
Some businesses have their own inbox address (for example
wa.yourshop.com). If you were given one, you can use it instead. Both open the same inbox.