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Open and Closed

At the top of the chat list, switch between Open (still being handled) and Closed (finished).

Quick filters

One row of quick filters sits under it:

Labels and people

Tap Filters to show chats with a certain label, or owned by a certain person. Each filter you set shows as a small chip; tap ✕ to remove it. Labels are tags like “Bulk order” or “Waiting for payment”. Admins create them in your initials menu → Labels. Add one to a chat from ⋯ at the top of the chat → 🏷 Labels. The search box finds chats by name, number, or words inside messages.

Mark unread

To come back to a chat later, open ⋯ → 📩 Mark unread. It stays unread until you open it again.