# oneCommerce Help

> How to use the oneCommerce WhatsApp team inbox: link your number, add your team, answer chats, use Shopify and AI help.

- [Welcome to oneCommerce](https://docs.onecommerce.tech/index.md): One shared WhatsApp inbox for your whole team. Every chat, handled on time.
- [Log in](https://docs.onecommerce.tech/get-started/log-in.md): Open your inbox with your Business ID, username and password.
- [Link your WhatsApp number](https://docs.onecommerce.tech/get-started/link-whatsapp.md): Connect your WhatsApp Business number to the inbox by scanning a QR code.
- [Add your team](https://docs.onecommerce.tech/get-started/add-your-team.md): Give everyone their own login, and choose what they can see and do.
- [Use it on your phone](https://docs.onecommerce.tech/get-started/on-your-phone.md): Install the inbox as an app and get notifications.
- [Who answers which chat](https://docs.onecommerce.tech/inbox/who-answers.md): Owners, the front desk, handing over, and closing chats.
- [Find chats](https://docs.onecommerce.tech/inbox/finding-chats.md): Open and Closed, quick filters, labels and search.
- [Notes and quick replies](https://docs.onecommerce.tech/inbox/notes-and-quick-replies.md): Talk to your team inside a chat, and save answers you send often.
- [Urgent, follow up and alerts](https://docs.onecommerce.tech/inbox/urgent-and-follow-up.md): How the inbox makes sure no customer is left waiting.
- [Photos, voice notes and documents](https://docs.onecommerce.tech/inbox/messages-and-media.md): Media works just like in the WhatsApp app.
- [Reports](https://docs.onecommerce.tech/inbox/reports.md): See how quickly your team replies.
- [AI help](https://docs.onecommerce.tech/ai/ai-help.md): Chat summaries, suggested replies, and automatic complaint and urgent checks.
- [Connect Shopify](https://docs.onecommerce.tech/shopify/connect.md): See your customers' Shopify orders next to their chats.
- [Orders and products](https://docs.onecommerce.tech/shopify/orders-and-products.md): Answer order questions without leaving the chat.
- [Cancel and refund](https://docs.onecommerce.tech/shopify/cancel-and-refund.md): Cancel orders and refund money from the chat, safely.
- [Website enquiries](https://docs.onecommerce.tech/add-ons/website-enquiries.md): A reply with the product link, ready the moment a customer asks.
- [Courier returns](https://docs.onecommerce.tech/add-ons/courier-returns.md): Book return pickups, reships and replacements from the chat.
- [Keep your inbox safe](https://docs.onecommerce.tech/account/security.md): Two-step login, hidden customer numbers, and what to do when someone leaves.
- [Plans and AI credits](https://docs.onecommerce.tech/account/plans-and-credits.md): What your plan includes, and what happens when you reach a limit.
- [Safe use of WhatsApp](https://docs.onecommerce.tech/account/safe-whatsapp-use.md): Simple habits that keep your number in good standing.
- [Troubleshooting](https://docs.onecommerce.tech/help/troubleshooting.md): Quick fixes for the most common problems.
- [Contact us](https://docs.onecommerce.tech/help/contact.md): Get help from the oneCommerce team.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.