Skip to main content
Admins open reports with 📊 Reports. They show:
  • Reply times: how long customers wait for a first answer.
  • Replies per person: who is answering how much.
  • Promises kept and missed: from Follow up.
  • AI help used: summaries and suggested replies this month.
Use them in your weekly team catch-up: who needs help, and when customers wait longest.