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AI help saves your team time on long chats and tricky replies. It only reads a chat when someone taps ✨, or for the automatic checks below when an admin turns them on. Your chats are not used to train the AI.

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✨ Summarise

Open ⋯ at the top of a chat → ✨ Summarise. A short summary of the whole conversation arrives as an internal note. Handy when you take over a chat from someone else.

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✨ Suggest

Tap ✨ Suggest next to the reply box. The AI writes a reply in the reply box. Read it and change anything before sending. Nothing is sent without a person tapping Send.

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Automatic checks

When an admin turns them on in AI settings, the AI looks at new customer messages and:
  • spots complaints: the chat gets a red Complaint label and a note saying why,
  • flags chats as 🚩 Urgent when a customer clearly needs help fast.
If someone clears a flag the AI set, the AI leaves that chat alone for a day.

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Who can use it

Admins choose, per person, who sees the ✨ buttons (Team). In AI settings, admins can also tell the AI about your business (products, delivery times, policies) so its suggested replies sound right.

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Credits

One credit is one summary or one suggested reply. Automatic checks are included and don’t use credits (on plans that include them). Your plan includes a number of credits each month for the whole business, and AI settings shows how many are left. Plans and credits