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Website enquiries is an add-on, and needs Shopify connected. Contact us to add it to your business.
Many shops have a WhatsApp button on their product pages. The customer taps it, and WhatsApp opens with a message like “I want to enquire about this product”. Then they say how many pieces they need.

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What the inbox does

  • A few pieces: the inbox finds the product in your store and prepares a reply with its web link, shown above the reply box. Check it, then tap Send & close, or Edit it first.
  • More pieces (bulk): the chat gets a label (for example “Bulk enquiry”) and stays with your team to handle personally.
Nothing is sent by itself. A person always taps Send.

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Set it up (admins)

Once it’s switched on for your business, open your initials → Shopify and set:
  • up to how many pieces count as a normal website order,
  • the reply wording around the link,
  • the label for bulk enquiries.