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The link to your phone dropped off, usually because WhatsApp wasn’t opened on the phone for 14 days, or the device was removed under Linked devices. Click Scan QR and scan again from the phone. Steps
If WhatsApp has just reconnected, the inbox waits a few seconds and sends it. If it still doesn’t go, check the number isn’t showing Scan QR, then try again.
Team members only see chats they own or are tagged into. Hand the chat over to them, or tag them in an internal note.
Tap your initials → Turn on notifications on that device, and allow them. On iPhone, notifications only work when the inbox is added to the Home Screen and opened from there. Also check your phone isn’t on Do Not Disturb.
Check Shopify is connected (your initials → Shopify). If the customer ordered with a different number, search the Orders panel by order number.
An admin needs to switch on AI help for you in Team. If they’re there but don’t work, your business may have used this month’s AI credits. Plans and credits
Ask an admin for a New password. If you’re the only admin, contact us.
Still stuck? Contact us.