> ## Documentation Index
> Fetch the complete documentation index at: https://docs.onecommerce.tech/llms.txt
> Use this file to discover all available pages before exploring further.

# Welcome to oneCommerce

> One shared WhatsApp inbox for your whole team. Every chat, handled on time.

oneCommerce puts your business WhatsApp number on one shared screen. Your whole team answers customers from there, everyone can see who is handling which chat, and nothing gets missed.

## What you can do

> **[Answer as a team](/inbox/who-answers.md)**
>
> Every chat has an owner. Hand chats over, tag a colleague, close when done.

> **[Never miss a customer](/inbox/urgent-and-follow-up.md)**
>
> Urgent flags, "No reply 1h", and reminders for promises like "will check and update".

> **[See Shopify orders](/shopify/orders-and-products.md)**
>
> Orders, payment and tracking right next to each chat.

> **[AI help](/ai/ai-help.md)**
>
> Chat summaries and suggested replies in one click.

## Set up in four steps

**1. Log in**

Go to [app.onecommerce.tech](https://app.onecommerce.tech) and type your Business ID. [How to log in](/get-started/log-in.md)

**2. Link your WhatsApp number**

Scan a QR code from the phone with your WhatsApp Business number. [Link WhatsApp](/get-started/link-whatsapp.md)

**3. Add your team**

Give each person their own login. [Add your team](/get-started/add-your-team.md)

**4. Get it on your phone**

Install the inbox as an app and turn on notifications. [On your phone](/get-started/on-your-phone.md)

> [!TIP]
>
> Inside the inbox, click your initials (bottom left) → **❓ Help and getting started** for a short version of this guide.

Stuck? [Contact us](/help/contact.md).


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