> ## Documentation Index
> Fetch the complete documentation index at: https://docs.onecommerce.tech/llms.txt
> Use this file to discover all available pages before exploring further.

# Reports

> See how quickly your team replies.

Admins open reports with **📊 Reports**. They show:

* **Reply times**: how long customers wait for a first answer.
* **Replies per person**: who is answering how much.
* **Promises kept and missed**: from [Follow up](/inbox/urgent-and-follow-up.md).
* **AI help used**: summaries and suggested replies this month.

Use them in your weekly team catch-up: who needs help, and when customers wait longest.


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