> ## Documentation Index
> Fetch the complete documentation index at: https://docs.onecommerce.tech/llms.txt
> Use this file to discover all available pages before exploring further.

# Reactions, copy and forward

> React with an emoji, copy a message, or send it on to another chat.

Hover over a message (on a phone, the buttons are always there) to see these buttons under it:

| Button | What it does |
| - | - |
| **😊** | React with an emoji |
| **📋** | Copy the message's words |
| **↪** | Forward it to another chat |
| **☑️** | Select several messages |
| **Reply** | Answer this message, quoted |
| **Note** | Write an internal note about it |

## Reactions

When a customer reacts to a message (👍 ❤️ 🙏 …), you see the emoji under that message, just like on the phone. Hover over it to see who reacted.

To react yourself, tap **😊** and pick 👍 ❤️ 😂 😮 🙏 or ✅. The customer sees it on their phone straight away. Tap the same emoji again to take it back. Your team sees your name on the reaction.

A reaction doesn't move the chat to the top and doesn't count as a reply, so a customer who was waiting for an answer is still waiting.

## Emojis in a reply

Tap **😊** next to **📎** in the reply box to open the emoji panel, then tap the emojis to add. They go where your cursor is, in a reply or an internal note. On a phone, you can also use your keyboard's emojis as usual.

## Copy a message

Tap **📋** to copy the message's words, then paste them anywhere. For a photo or document, this copies its caption. To send the photo itself on, use **↪** instead.

## Forward a message

1. Tap **↪** on the message. For a group of photos sent together, this forwards all of them.
2. Search for and tick up to **5 chats**.
3. Tap **Forward**.

Each one arrives as a new message from your number, with photos, videos, voice notes and documents included. The customer doesn't see where it came from.

> [!NOTE]
>
> To keep your number safe, you can only forward to chats where the customer has written to you before. See [Safe use of WhatsApp](https://docs.onecommerce.tech/account/safe-whatsapp-use.md).

## Several messages at once

1. Tap **☑️** on a message. On a phone you can also press and hold a message, like in WhatsApp, or tap **⋯** at the top of the chat, then **☑️ Select messages**.
2. Tap each other message you want. A tick shows on the ones you picked. Tap one again to untick it.
3. At the bottom, choose:
   * **📋 Copy** copies them all, oldest first, each with its time and who wrote it.
   * **↪ Forward** sends them, in order, to up to 5 chats. You can forward up to 20 messages at a time.
4. **Cancel** takes you back to the reply box.

Internal notes can be copied but never forwarded, so they always stay inside your team.


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