> ## Documentation Index
> Fetch the complete documentation index at: https://docs.onecommerce.tech/llms.txt
> Use this file to discover all available pages before exploring further.

# Notes and quick replies

> Talk to your team inside a chat, and save answers you send often.

## Internal notes

Under the reply box, switch from **Reply to customer** to **Internal note**. Notes show inside the chat for your team only. **The customer never sees them.**

Type **@** and a name to tag someone. They get a notification, and they can see the chat to help, even if they don't own it.

> [!TIP]
>
> Use notes for things like "Customer called, sending a replacement" so whoever opens the chat next knows what happened.

## Quick replies

Save answers you type again and again: delivery times, return policy, payment details.

**1. Create them**

Your initials → **Quick replies** → **Add a quick reply**.

**2. Use them**

In the reply box, type **/** and pick one from the list. Change anything you like before sending.


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