> ## Documentation Index
> Fetch the complete documentation index at: https://docs.onecommerce.tech/llms.txt
> Use this file to discover all available pages before exploring further.

# Find chats

> Open and Closed, quick filters, labels and search.

## Open and Closed

At the top of the chat list, switch between **Open** (still being handled) and **Closed** (finished).

## Quick filters

One row of quick filters sits under it:

| Filter | Shows |
| - | - |
| **All** | Every chat you can see |
| **Unread** | Chats with new messages |
| **Mine** | Chats you own |
| **Urgent** | Chats flagged 🚩 |
| **Follow up** | Promises left quiet for 4 hours ([more](/inbox/urgent-and-follow-up.md)) |
| **Shopify** | Customers who have shopped in your Shopify store |

## Labels and people

Tap **Filters** to show chats with a certain label, or owned by a certain person. Each filter you set shows as a small chip; tap **✕** to remove it.

**Labels** are tags like "Bulk order" or "Waiting for payment". Admins create them in your initials menu → **Labels**. Add one to a chat from **⋯** at the top of the chat → **🏷 Labels**.

## Search

The search box finds chats by name, number, or words inside messages.

## Mark unread

To come back to a chat later, open **⋯** → **📩 Mark unread**. It stays unread until you open it again.


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