> ## Documentation Index
> Fetch the complete documentation index at: https://docs.onecommerce.tech/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Quick fixes for the most common problems.

> **My WhatsApp number shows Scan QR**
>
> The link to your phone dropped off, usually because WhatsApp wasn't opened on the phone for 14 days, or the device was removed under **Linked devices**. Click **Scan QR** and scan again from the phone. [Steps](/get-started/link-whatsapp.md)

> **A message is stuck on sending**
>
> If WhatsApp has just reconnected, the inbox waits a few seconds and sends it. If it still doesn't go, check the number isn't showing **Scan QR**, then try again.

> **A team member can't see a chat**
>
> Team members only see chats they own or are tagged into. Hand the chat over to them, or tag them in an internal note.

> **I'm not getting notifications**
>
> Tap your initials → **Turn on notifications** on that device, and allow them. On iPhone, notifications only work when the inbox is [added to the Home Screen](/get-started/on-your-phone.md) and opened from there. Also check your phone isn't on Do Not Disturb.

> **Orders don't show next to a chat**
>
> Check Shopify is connected (your initials → **Shopify**). If the customer ordered with a different number, search the Orders panel by order number.

> **The ✨ buttons are missing**
>
> An admin needs to switch on AI help for you in **Team**. If they're there but don't work, your business may have used this month's AI credits. [Plans and credits](/account/plans-and-credits.md)

> **I forgot my password**
>
> Ask an admin for a **New password**. If you're the only admin, [contact us](/help/contact.md).

Still stuck? [Contact us](/help/contact.md).


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