> ## Documentation Index
> Fetch the complete documentation index at: https://docs.onecommerce.tech/llms.txt
> Use this file to discover all available pages before exploring further.

# AI help

> Chat summaries, suggested replies, and automatic complaint and urgent checks.

AI help saves your team time on long chats and tricky replies. It only reads a chat when someone taps **✨**, or for the automatic checks below when an admin turns them on. Your chats are not used to train the AI.

## ✨ Summarise

Open **⋯** at the top of a chat → **✨ Summarise**. A short summary of the whole conversation arrives as an internal note. Handy when you take over a chat from someone else.

## ✨ Suggest

Tap **✨ Suggest** next to the reply box. The AI writes a reply in the reply box. **Read it and change anything before sending.** Nothing is sent without a person tapping Send.

## Automatic checks

When an admin turns them on in **AI settings**, the AI looks at new customer messages and:

* spots **complaints**: the chat gets a red **Complaint** label and a note saying why,
* flags chats as **🚩 Urgent** when a customer clearly needs help fast.

If someone clears a flag the AI set, the AI leaves that chat alone for a day.

## Who can use it

Admins choose, per person, who sees the ✨ buttons (**Team**). In **AI settings**, admins can also tell the AI about your business (products, delivery times, policies) so its suggested replies sound right.

## Credits

One **credit** is one summary or one suggested reply. Automatic checks are included and don't use credits (on plans that include them). Your plan includes a number of credits each month for the whole business, and **AI settings** shows how many are left. [Plans and credits](/account/plans-and-credits.md)


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