> ## Documentation Index
> Fetch the complete documentation index at: https://docs.onecommerce.tech/llms.txt
> Use this file to discover all available pages before exploring further.

# Website enquiries

> A reply with the product link, ready the moment a customer asks.

> [!NOTE]
>
> Website enquiries is an **add-on**, and needs [Shopify connected](/shopify/connect.md). [Contact us](/help/contact.md) to add it to your business.

Many shops have a WhatsApp button on their product pages. The customer taps it, and WhatsApp opens with a message like "I want to enquire about *this product*". Then they say how many pieces they need.

## What the inbox does

* **A few pieces:** the inbox finds the product in your store and prepares a reply with its web link, shown above the reply box. Check it, then tap **Send & close**, or **Edit** it first.
* **More pieces (bulk):** the chat gets a label (for example "Bulk enquiry") and stays with your team to handle personally.

Nothing is sent by itself. A person always taps Send.

## Set it up (admins)

Once it's switched on for your business, open your initials → **Shopify** and set:

* **up to how many pieces** count as a normal website order,
* the **reply** wording around the link,
* the **label** for bulk enquiries.


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