> ## Documentation Index
> Fetch the complete documentation index at: https://docs.onecommerce.tech/llms.txt
> Use this file to discover all available pages before exploring further.

# Safe use of WhatsApp

> Simple habits that keep your number in good standing.

The inbox links to your number by QR code, the same way WhatsApp Web does. This is **not an official WhatsApp product**, and WhatsApp can limit or ban numbers that break its rules. You accepted a short note about this when you linked your number.

Most businesses never have a problem. These habits keep it that way:

> **Only reply to people who wrote to you**
>
> The inbox can't start new chats with customers, on purpose.

> **No bulk or promotional messages**
>
> Don't send broadcasts or offers from this number with any other tool either.

> **Keep replies personal and useful**
>
> Many customers blocking or reporting a number is the quickest way to a ban.

> **Keep the phone in use**
>
> Open WhatsApp on the phone at least once every 14 days, or the link drops off.

The inbox also waits a moment between messages it sends, so your number never looks like it's sending in bulk.


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