> ## Documentation Index
> Fetch the complete documentation index at: https://docs.onecommerce.tech/llms.txt
> Use this file to discover all available pages before exploring further.

# Plans and AI credits

> What your plan includes, and what happens when you reach a limit.

Your plan sets:

* how many **WhatsApp numbers** you can link,
* how many **people** can log in,
* how many **AI credits** you get each month,
* whether **Shopify** and **automatic AI checks** are included.

See all plans and prices on our [pricing page](https://onecommerce.tech/#price).

## AI credits

One credit is **one summary or one suggested reply**. Credits are shared by the whole business and start fresh each month. **AI settings** shows how many are left this month.

## Reaching a limit

If you try to add a number or a person beyond your plan, or run out of AI credits, the inbox tells you. Tap **Message oneCommerce on WhatsApp** in that message, and we'll add an extra or move you to a bigger plan.

You can add extras without changing plan: an extra number, an extra person, or 1,000 more AI credits.

## Add-ons

Add-ons are extras for particular needs, like [Website enquiries](/add-ons/website-enquiries.md) and [Courier returns](/add-ons/courier-returns.md). [Contact us](/help/contact.md) to add one.

## Billing questions

Payments, invoices, cancelling and refunds are covered in our [terms](https://onecommerce.tech/terms.html) and [refund policy](https://onecommerce.tech/refund.html). For anything else, [contact us](/help/contact.md).


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